However, the credit card information that we publish has been written by experts who know these products inside out, and what we recommend is what we would (or already) use ourselves. Airlines often exclude liability for certain categories of items (for example: fragile items, electronics, cash, perishable items, other valuables, etc.). Follow I-85 N to Little Rock Road in Charlotte. Get our travel tips Delivered to your inbox. What can I do if my baggage has not been found within five days of reporting the delay? At present, the maximum liability amount is 1,288 SDRs which currently equates to ca. What are airlines responsibilities when they damage your baggage? 1200 New Jersey Avenue, SE It seems that you have already subscribed to this list. Delayed or damaged baggage Contact us For more help with your bags, fill out the contact form. On the form, choose 'Status of delayed bags' from the 'Subject' pull-down menu, then fill in your information. The current value is always taken into account when determining the amount to be refunded. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. Considering the number of passengers CLT serves, its quite a compact airport and does not require the need to travel by train or shuttle in between departure areas all concourses are accessible by walking. The postmark or automatic date of receipt of the email notification is the determining factor for compliance with reporting deadlines. Conditionally approved passengers are required to attend an interview at a Global Entry Enrollment Center to finalize their application. Please retain this together with all your flight documents, especially your boarding pass and the baggage claim tag. * Hours are subject to change without notice. So, if you left your item there, call 704-359-4316. The first gap year inspired a second which ended up being a 23-country down-the-world trip from Canada to Antarctica. Alternatively, you also have the option of going directly to the lost property office (Terminal 1, Area A, Level 0, Monday to Sunday from 08:00 hours to 16:00 hours). Priority Pass members are entitled to use their pass for 1 hour at Minute Suites. CLT - Charlotte, NC - Charlotte Douglas Airport, Connecting Flight? On domestic flights, airlines liability for lost or damaged assistive devices is the original purchase price of the assistive device. Outside relief area, Between concourses A and B A TSA PreCheck Enrollment Center is located in the atrium after security and applicants can visit here for an enrollment interview. Charlotte Douglas International Airport consists of 1 main terminal and 6 concourses. The first 15 minutes are free, with each hour costing $6, up to a daily maximum of $24. The information provided is for informational purposes only and should not be considered financial, tax or legal advice. Amar was born and raised in England and sadly didnt catch his bout of wanderlust until his early twenties. This site is protected by reCAPTCHA and the Google Passengers can be picked up and dropped off on either the departure or arrival levels, but waiting is not permitted. Please make sure you visit the Baggage Information section of this website to find answers to your questions online. Airport Address: 5501 Josh Birmingham Pkwy., Charlotte, NC 28208 Distance From Uptown Charlotte: 8 miles (13 km) Website: cltairport.com Phone Number: 704-359-4013 Destinations Served: 179 nonstop destinations globally Daily Flights: 1,424 Flight Information: Departures and arrival information can be viewed online. They have a pre-approval process Ill be completing beforehand. This site does not include all credit card companies or all available credit card offers that are on the market. If your baggage has not been found within five days of reporting the delay, we will require a detailed description of the item of baggage and its contents. CLT has a good selection of hotels located from 1.6 miles away and further. Concourse B is located in the southwest area of the airport and has 11 gates numbered B1 to B11. Please note: The term Charlotte Douglas International Airport CLT as well as all associated graphics, logos, and/or other trademarks, tradenames or copyrights are the property of the Charlotte Airport authority and are used herein for factual descriptive purposes only. Website: cltairport.com 704-359-4027) is located on the Baggage Level and provides general airport information, tourism information of Charlotte and the Mid-Carolinas Region, and paging services. busiest times for Charlotte airport security are from 5:00 PM to 6:00 PM when the wait can be 29 minutes. When you lose an item in CLT, the department you need to contact will depend on where you lost the item: Information Services: CLT has information desks in the center of the ticketing area and baggage claim. Youll see them sporting a Pet Me vest with a handler. Airport: Charlotte Douglas International - CLT: United States: Jan 30,2023: February 6, 2023 03:58 PM: . Parking for disabled passengers is available in all parking lots and shuttle buses are accessible for wheelchair users or those with mobility concerns. We are here to support you with your inquiries 24/7. For INTERNATIONAL travel (including the domestic segment of an international itinerary), airlines are responsible for these items if they have accepted them for transportation. Sun., Mon., Thur., Fri.: 5:15 a.m. to 10:30 p.m. 4240 Scott Futrell Dr., Charlotte, NC 28214, 2700 Little Rock Rd., Charlotte, NC 28214, 2731 Little Rock Rd., Charlotte, NC 28214, 2400 Cascade Pointe Blvd., Charlotte, NC 28208, 2707 Little Rock Rd., Charlotte, NC 28214, 3425 Mulberry Church Rd., Charlotte, NC 28208, 2625 Little Rock Rd., Charlotte, NC 28214, 3315 Scott Futrell Dr., Charlotte, NC 28208, 4238 Business Center Dr., Charlotte, NC 28214, 2541 Little Rock Rd., Charlotte, NC 28214, 3055 Scott Futrell Dr., Charlotte, NC 28208, 2800 Coliseum Centre Dr., Charlotte, NC 28217, 4119 S. Stream Blvd., Charlotte, NC 28217, 108 Airport Commons Dr., Charlotte, NC 28208, 212 W. Woodlawn Rd. Please note: All claim forms, with required documents, must be submitted within 30 days of arrival. Phone Number. Most airlines will declare a bag lost between five and fourteen days after the flight, but this can vary from one airline to another. For more information on our advertisers, see here. Payment methods include coins, cash, American Express, Master Card, Visa and Discover. Amenities include a complimentary breakfast with an omelet bar, a 24-hour workout room, an outdoor pool, and a hot tub. See reviews, photos, directions, phone numbers and more for Delta Airline Baggage Claim locations in Charlotte, NC. After this, you will receive a written confirmation with a reference number (PIR number, e.g. Copyright 2020 Corporate Flight Management d.b.a Contour Airlines. There are 3 daily parking lots east, west, and north located a little further from the terminal. Assistive devices used by passengers with disabilities that are lost or damaged during INTERNATIONAL air travel are subject to the maximum liability limit set by the applicable international treaty. If you cannot find your baggage upon arrival at your destination, notify Copa Airlines baggage service that you have not received your baggage, before leaving the airport. My question is will we be allowed to remain inside an area in the airport so we do not have to go through security to catch our connecting flight? Airlines are required to compensate passengers for reasonable, verifiable, and actual incidental expenses that they may incur while their bags are delayed - subject to the maximum liability limits. Opens another site in a new window that may not meet accessibility guidelines. Since you are traveling from an international destination, you will first need to clear customs, and then you will be required to go through security once you get to the terminal your flight will be departing from. While the vast majority of airline passengers checked bags arrive at their destination on time and in the condition received, a passengers bag may occasionally become damaged, delayed, or lost in transit. Privacy Policy and For more information on our advertisers, see here. Only TSA PreCheck is available in security checkpoints B and D. We take your comments very seriously as they really help us to improve the site. Airport Automated Information: 704-359-4910 Airport Information/Paging: 704-359-4013 Visitor Info Center: 704-359-4027 City of Charlotte Aviation Department: 704-359-4900 Airport Law Enforcement & Emergency: 704-359-4012 Media Queries ONLY: 704-359-4933 or email media@cltairport.com. Hot Tip: Avoid lounge entry fees by checking out our article on the best credit cards for lounge access. Assistive devices include (but are not limited to): Continuous Positive Airway Pressure (CPAP) machines, Prescription medications and any medical devices needed to administer those medications, such as syringes or auto-injectors. To accompany a passenger into the terminal or to meet them on arrival, visitors can park for up to 15 minutesfree in the hourly parking deck. If, after baggage reclaim has ended, you have not found your baggage, please report this immediately to the baggage tracing counters or, as is possible at most airports, preferably online. We have Answers. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. We have Conditional Approval for Global Entry, but have been unable to secure an Interview locally. Contact us If you are outside the U.S., call reservations. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. Frontier operates out of Charlotte Douglas International Airport and flights usually depart and arrive from Concourse A. Charlotte Douglas International Airport does accept mobile boarding passes. Most importantly, if the delivery address or your contact details are incorrect or if they have changed, you can amend these here. Assistive devices used by passengers with disabilities that are lost or damaged during DOMESTIC air travel are not subject to the rules limiting liability for lost or damaged baggage. Thank you! This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Charlotte International Airport offers baggage claim service and could be accessed from the baggage claim area, which is located on the ground floor of the terminal. Please allow up to six months to fully investigate your claim. Its possible to walk between the 2 furthest gates within 15 minutes, and for passengers with any mobility issues, wheelchair assistance can be provided by contacting your airline. Airport Address: 5501 Josh Birmingham Pkwy., Charlotte, NC 28208 To connect, select the network CLT Free WiFi and launch your browser. The Montreal Convention only applies when the following parameters are observed: How can I track my delayed baggage report? Contact TSA for additional information about filing a claim. If an airline damages but doesnt destroy a $20,000 assistive device, then the airline is liable for the damage up to the cost of original purchase price. To settle your claim for damages, we require an assessment of the value and damage caused to the item of baggage or a purchase receipt for the damaged item of baggage. Editorial Disclosure:The content featured on UpgradedPoints.com has not been influenced, provided, or reviewed by the credit card companies mentioned. Free Wi-Fi is available at CLT for passengers to use in all public areas. Charlotte Douglas International Airport (CLT) General Information Terminal/Gate: A10 Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departure . Interactive CLT Terminal Map. Concourse A has a total of 19 gates split across 2 areas. Travel and health restrictions by destination. Handicap parking is available in all CLT decks/lots, and accessible shuttles run continuously. You should not have to re-check your bags when you arrive to CLT from Connecticut, but you will need to on the way back since youre flying in from outside the country. Charlotte Airport: A Brief History Timeline In 1936, Charlotte Municipal Airport opened, and was operated by the City of Charlotte. If you aren't sure where you lost your item, file a lost and found report with us. The Welcome Center (tel. With award nights starting at just 3,500 World of Hyatt points per night! Charlotte, If you have not yet reported your delayed baggage online, please report it via the following link. You will not be contacted if the item was not turned in. What should a passenger do if his or her bag is missing after taking a flight. Compensation is specified in so-called Special Drawing Rights (SDR). Assistance can be requested by calling 704-359-4038. 2023 Red Cirrus, LLC. Disclaimer: Any comments listed below are not from the bank advertiser, nor have they been reviewed or approved by them. Not necessarily, it depends on the airline you are flying. Reporting the damage straight away at the airport, Report damage online up to three days after your flight, Report damage that occurred on flights longer than three days ago online, Items accidentally left behind at the airport or on the aircraft, Single items missing from checked baggage, Liability for your baggage and statutory reporting deadlines, at the Lufthansa baggage tracing counter at the airport or. According to the Travel Market Report, average TSA Wait times at CLT are 13.2 minutes.The busiest times for Charlotte airport security are from 5:00 PM to 6:00 PM when the wait can be 29 minutes. Select the airport from the list below to file a claim, Email TSA ClaimsGeneral Questions(866) 289-9673, Bozeman Yellowstone International Airport, Wokal Field/Glasgow International Airport. Browse our most frequently asked questions for more information! Accommodation ranges from 2 to 4 stars and most hotels offer a courtesy shuttle service to and from the airport. Aircraft or Boarding Area the airline you flew with (Baggage Services numbers for each airline are listed below.) Baby Facilities: CLT has 3 nursing rooms located on the upper level of the atrium near the chapel, in the Concourse A connector, and near the D/E connector. A lifelong Charlotte resident, Artie Beaty has been writing about the best of his hometown since 2011. An official website of the United States government. When a checked bag does not arrive at its destination, airlines are responsible for locating the bag. The law applies in the case of both national and international carriage between contracting states. The law applies only if the damage report and the claim for compensation have been made within the time limits set out in the Convention. Screening at certain airports is performed by private companies and not TSA. Airline Reservation Hotline Airlines Airline Ticket Agencies Travel Agencies More Info 2 YEARS WITH (800) 573-2452 Serving the Charlotte Area OPEN 24 Hours This applies even if passengers did not disclose, when they checked-in, that these items were packed in the bag. Interesting Features: The CLT Canine Crew consists of a team of service dogs that roam the airport looking for love and attention. Opinions and recommendations are ours alone. At that time, you will be given a claim number. The Embassy Suites by Hilton Charlotte is not only close to the airport, but other area attractions as well like Bank of America Stadium, Charlotte Motor Speedway, Discovery Place Science, and SouthPark Mall. Airport status is only available for US airports. Charlotte Douglas International Airport does not have CLEAR at any of its security checkpoints. After 90 days, any item left unclaimed will become the property of the city. Airlines have tracking systems in place to try to identify the bags location. At Frontier Airlines, we are committed to serving our customers quickly and efficiently. Playing catch up, Amar embarked on an 11-country round-the-world gap year after graduation and then became well and truly hooked. Airport Address: PO Box 19066, Charlotte, North Carolina 28219, USA General Enquiries: +1 (704) 359 4000 Lost & Found: +1 (704) 359 4012 For some of these, the contact number is just the main airport number. Near entrance, across from gate D1, Interactive airport map for CLT Opens an interactive map in a new window. These devices are intended to assist passengers with a disability to hear, see, communicate, maneuver, or perform other functions of daily life. Day passes can be purchased for the American Airlines lounges and hourly passes for Minute Suites. The concourse has an American Airlines Admirals Lounge and a range of shops and restaurants. Award nights for Marriott Bonvoy members start at 30,000 points per night. CLT has 2 dedicated TSA PreCheck lanes 1 at checkpoint B and 1 at checkpoint D. If you have been approved following the application process, then you are eligible to use these lanes for expedited security clearance. ** Day Pass for any passenger. Keep left at the fork to continue on exit Goode Freeway following signs for I-485 Inner N./Huntersville and merge onto I-485. Security Checkpoint TSA Lost and Found, 704-916-2200 Restaurants and Food Court HMSHost, 704-359-4997 Retail Stores The Paradies Shops, 704-359-1890 All other areas CLT Airport Lost and Found, 704-359-8765, or e-mail: Please contact your individual airline to learn their policies on traveling with pets. Lost & Found. Airport Address: PO Box 19066, Charlotte, North Carolina 28219, USA, For all enquires related to left luggage and luggage storage, please use the General Enquiries number. In the event of damages to carry-on baggage, liability only applies if the airline or its personnel can be shown to have caused the damage. An indoor Area is also located in Baggage Claim (pre-security, lower level) between Zone D and Zone E on the back wall behind the bag carousel. Passengers should file a baggage claim with their airline as soon as possible. Delayed baggage must be reported as soon as possible, preferably prior to leaving the airport. For all comments about this website, please click here to contact us. We are always very sorry when this happens and take all the necessary steps to get your baggage back to you as soon as possible or to compensate you for any damage it may have suffered. Airline Baggage Services Air Canada +1-888-689-2247 Visit their website American Airlines Visit their website Contour Airlines +1-888-332-6686 Visit their website Delta Air Lines +1-800-221-1212 As soon as your baggage turns up at your destination airport, we will contact you to set up a delivery time. Click here to see a list of advertisers that we work with. You can find tips on how to pack, check-in, and claim your luggage to minimize the chance of damage, delay, or loss in DOTs Fly Rights publication here. If your item was lost in a "common" area like a restroom, gate area or baggage claim, it's probably with the airport's lost and found. Do I go to gate at CLT to check in? An assistive device is any piece of equipment that assists a passenger with a disability in coping with the effects of his or her disability. This is in the same building as the car rental center with hourly parking available on levels 4 to 7. Contactlost and found to locate items left at the security checkpoint. If youre in a rush or are just looking for the most convenient option, then a curbside valet service is available at the far east end of the departures level. It houses baggage claim A1-A3, B, C, D & E. there is an Info desk, ATM & Baggage Service between B C. Baggage cart rentals are provided by Smarte Carte. and then take a sharp right onto N. Josh Birmingham Parkway. You can check the progress made in tracing your baggage online with the help of your reference number (PIR number, e.g. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. Daily parking is reasonably priced at CLT, but if youre looking for the cheapest option available, or to combine your parking with a hotel stay, then be sure to check availability at hotels and off-site parking lots. Im flying through CLT from Connecticut to Turks & Caicos. The long-term 1 and long-term 2 parking lots are accessible by riding the courtesy shuttle bus to/from the terminal and cost just $10 per day to park. Members also have access to The Club CLT and Gameway. 2023 Upgraded Points, LLC. Airlines may require receipts or other proof for valuable items that were in the lost bags. Use the real-time parking map to check availability in the Hourly Deck and other CLT parking facilities. Whether your bag is declared lost may also depend on the type of itinerary (international vs. domestic), whether more than one airline is responsible for the flight, the airlines searching mechanism, and other circumstances. Alternatively, when picking up passengers, visitors can park for free in 1 of the 2 cell phone waiting lots until the passenger calls for pick-up. As soon as we have found it, we will contact you to arrange how to return it to you. If in doubt, please contact each agency individually. The Special Drawing Right (SDR) is an artificial accounting unit created by the International Monetary Fund (IMF). If you wish to park your vehicle and escort a . Address: 5501 Josh Birmingham Parkway, Charlotte, NC 28208, USA Website: https://www.cltairport.com/ Contact: info@CLTAirport.com Phone: (704) 359 4013 Have you lost an item at the airport? For delayed baggage, the deadline for reporting damage to such baggage is 21 day after receipt of the baggage. Distance From Uptown Charlotte: 8 miles (13 km) Upgraded Points, LLC uses reasonable efforts to maintain accurate information on the site and p. rior to applying for any credit card offers found on UpgradedPoints.com, all visitors should review other features of such credit cards including but not limited to interest rates, annual fees and transaction fees, and should determine the suitability of such credit cards considering their own individual financial position. Note down your reference number and check the status of your baggage regularly. Contact American Call us Reservations and ticket changes Come see us Ticket sales centers Products and programs Payment options AirPass Contact Business Extra Contact gift card support Contact Group & Meeting Travel You may also like. The maximum baggage liability for flights covered by the Montreal Convention is currently 1,288Special Drawing Rights (approximately $1,700.00 US) per passenger. Airport Parking signs on the roadways also provide timely parking facility status updates. What about on the way back from TC to Connecticut? Security checkpoint A is the closest to Concourse A on the west side of the terminal and there is a good selection of shops and restaurants in the north and south concourses, as well as in the connector. Airlines are also required to refund any fees you paid the airline to transport the bag that was lost. If you are unable to get the information you require using the link provided or cannot amend your details, you will find a contact telephone number on the written confirmation receipt of your delayed baggage report. Charlotte Douglas International Airport (CLT) served over 43 million passengers in 2021, and is the sixth busiest airport for passenger traffic in the U.S. Its the second-largest hub for American Airlines after Dallas/Fort Worth (DFW), with the airline operating around 90% of flights in and out of CLT. An official website of the United States government Here's how you know. All designated smoking areas have been improved with enhanced air circulation. You can change the delay claim to a total loss claim any time within two years from the original delay claim filing date. Certain events,such as the current situation in the airline industry, which is suffering from bottlenecks and a shortage of staff, adverse weather conditions, technical problems in the baggage handling areas or a bag tag becoming detached, can sometimes lead to baggage items being damaged or not arriving at the destination airport at the same time as their owners. Every effort is made to resolve a claim when property is proven to be damaged or lost during TSA's security screening process. Concourse A This will enable us to attend to forwarding your baggage as quickly as possible. 2 security checkpoints at Charlotte Douglas International Airport have TSA PreCheck lanes 1 at checkpoint B and 1 at checkpoint D. Charlotte Douglas International Airport does not allow passengers to remain inside the secure area overnight, so if youre looking to sleep at the airport, this would be landside, requiring you to re-clear security the following morning. 704-359-4013) is located on the Ticketing Level provides general airport information and Paging services.