Good thing because my family wasnt sitting together-$12 to pick or change seats ahead of time. Flight crew was friendly and helpful. I will be suing in small claims court. Just select an available seat during online check-in. Everyone doesn't have money to "donate" to a travel company. Elite Airways announced intention to begin service with flights from PHF to Myrtle Beach, SC in 2018, but scrapped the plans due to doubts and concerns about airport operations following the failure of a reincarnation of People Express Airlines (2010s) (which was based in Newport News and attempted to operate a small hub at the airport with Boeing 737-400 jets) and multiple investigations into the airport as well as a perceived lack of passenger demand.[26]. I will be calling American Airlines to file a complaint. All steps from ticketing to the trip were easy & smooth. Both runways were extended to their current lengths of 6526 feet (1989 m) Runway 220, and 8003 feet (2439 m) Runway 725. No vouchers offered + no free anything offered = Bad customer service model. Plane was very dirty because it just keeps on hopping back and forth without any cleaning service it seems", "Didnt leave on time. a sandwich might of been better than that disgusting hot food. Part of the paneling in the wall wasn't lined up and looked like it was cracked and loose. shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Funjet Vacations. Once past boarding, everything was great ! When the United States Congress deregulated the airlines in 1978, many airlines serving Patrick Henry Airport consolidated their southeast Virginia services at other airports, and Patrick Henry International Airport lost most of its jet service. Initial service included four direct flights a week to Denver with 128-seat Airbus A318s, replaced within weeks with larger Airbus A319 jets. Smooth flight. ", "A little cramped but not terrible. Think large duffel bags, large suitcases and sporting equipment. Thanks kayak. All the info you'll need to get you parked and on your way. Grumpy flight attendant. We absolutely never would have booked this flight itinerary had we known of the change. [28]. We will usually begin boarding about 30 to 35 minutes before departure time, so its important to be at the gate and ready to board at least30minutesprior to scheduled departure. Polite staff, great flight. It was a horrible experience. Denver to Cancun via Exclusive Nonstop Vacation Flight on Frontier Airlines . Boarding involved a bus taking to stairs-only-access tiny plane, in pouring down rain. ", "Having to pay twice because I'm a person of size and hang only little over when most of the back of the plane was empty. To check out where the president calls home, book a flight to Dulles International Airport. One laptop or purse included. [14] Blankenship implemented a strategic plan of developing a business park named Patrick Henry Commerce Center[15] and a marketing campaign to attract air carriers. More information on, At the airport using self-service kiosks in many airports, Passenger names as it appears in your reservation, 45 minutes before your departure for domestic flights, 60 minutes before your departure for international flights. If you used a travel agent, they can assist you.. [32], The airport is served by various taxi companies, including Orange, American, Yellow, Best, and All City. ", "I specifically never choose American Airlines because whenever I do there are problems. ", "The seats are not very comfortable but luckily most of the flights are not too long. It's not realistic to expect customers to stay loyal to an airline that prices them out. Thanks everyone! I had to change airports in NYC with a 7-hr layover while they could've flown me to JFK (there was available flights). ", "Flight was 55 minutes late leaving making me miss my connection home. An average nonstop flight from the United States to Virginia takes 2h 58m, covering a distance of 910 miles. My only consolation was that the middle seat was empty. I have had my 5 and 7 year olds split from us for a 24 hour (ta && ta.queueForLoad ? He was in the hospital/rehab for 45 days and doctor said he will not be able to travel in Sept. Funjet refused to refund me. ", "Honestly, everything was great. Therefore, I sat in the "priority" boarding area. While that's the fault of Sun Country, it was very unpleasant. To check out where the president calls home, book a flight to Dulles International Airport. As passengers, I know we are not in charge of when the plane will arrive and when we can boardthat's obvious. ", "Flight itself was low in cost. I won a $50 Delta gift certificate! When I tried to call them, they refused to talk to me and said they would only speak with my travel agent (who was also awful). For more information about reviews on ConsumerAffairs.com please visit our ", "Panasonic Wi-Fi does not come close to the value GoGo provides. Greeted us, helps us and made the initial part of the trip so easy! The plane was late and they didn't provide an ETAon both flights. Well start sending you the news you need delivered straight to you. Was smooth flight in terms of turbulence. They assisted with filling out claim forms and took the name of our resort and a phone number. Food and entertainment were a little lacking but for a 3 hour flight it was more than acceptable. But I was luck that that people that were sitting with me were great. Because there was a long delay, the ticket agents supplied free sandwiches, drinks, salads, and coloring books and tried to engage the waiting passengers with games. We landed very early. FAQ. Updated on 10/13/2022: American Airlines refunded Funjet for a trip we had scheduled to Destin in Sept but my husband had a heart attack with major complications and cannot travel per his dr. She sent a letter to American who refunded funjet in full but they still refuse to refund me even after I sent THEM the Dr's letter. Even if we beg them as we were going to Paris to spend Xmas with our family. Staff was nice and accommodating. The woman who booked it told me there was limited recline, THERE WAS NO RECLINE, and she left out there is no window even though she asked me if I wanted window or isle and I chose window. Seats were uncomfortable and have to pay for all snacks and drinks including water. Frontier operates as an ultra-low-cost carrier with competitive prices and direct single-leg trips. My suggestions to improve customer satisfaction based on my experience would include the following 1. She gave me the runaround for weeks and not helping me getting my money backso got tired and went to my bank and file for dispute which Ive should have in the beginningMy $2,500 was refunded within 10 mins for being a long time customerThank you US BankPlease you guys. Spent the night in JFK. Answer 1 of 2: Hello, How is Frontier airlines? Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas. I was happy to hear of charging stations, alas, i wasnt sitting in one of those seats with that option. There are a few things you should know. There were no compensation of the inconvenience it cause the customers. [7] Also by the fall of 1979, United was the only airline operating mainline jet service into the airport with Boeing 727-200 and Boeing 737-200 flights nonstop from Chicago O'Hare Airport, Washington DC National Airport, Baltimore and nearby Norfolk;[8] however, United then ceased serving the airport with mainline jets in 1981. ", "Pretty empty flight so we were able to change seats. ", "Amazed with the attentiveness and comfort on the plane. Crew was not nice. ", "I am beyond stunned that our flight itinerary was changed from 3.30pm to 9.20pm with no notification. I don't know about your airport, but on charters before where we had to check in at the airport, there were people in line 4 hours prior. We didnt find out a reason till we took off. ", "Every time my flight is always late and I usually have my family with me. Then by that time it was too late to try to get a seat with my wife who is very afraid to fly. Didnt make it to Chattanooga until almost12 am. When the toilet paper ran out, I finally informed the attendant and they fixed everything. First class passengers had to fight their way to the rear two toilets, around serving carts, etc. On 2/4/22, Trip Mate closed the claim stating the claim should have been filed with Funjet Vacations because we cancelled prior to departure, which would be covered under Funjet's "Cancellation. Get your preference of stretch, aisle or window, Choose to sit near the front, bathroom, or exit. Never ever again that Im going to use another travel agent in my life. I really thought the staff/crew were great. My 6'5" son and I (5/10") were extremely cramped on the Delta flight, having to sit side ways in the seat for almost 3 hours. ", "Plane was old and uncomfortable. ", "Delays. ", "The gate agents and flight attendants were nice. ", "No food is served and the food for purchase is awful", "I had to reschedule my flight - I felt they took advantage of me when they calculated the fare -", "Rudeness for the crew and the agent at the desktop. The first runway was 220, a 3,500-foot (1,100m) runway, followed by 624 (later redesignated as 725). I'm confused about how they can give you a travel credit but will not allow you to use it. ", "Very poor communication with multiple delays. This is absolutely unreasonable and inexcusable made even worse that we had already had a very long journey from Milan to JFK with two small children. The rest of the flight was quiet, uneventful, and pleasant in part due to their good nature. ", "Everything is extra, even water or soda. The flight depart near 3 hours later for lame reasons. Charged me $400 for canceling the flight although its their mistake for delays. Then at one point the delay changed to 3 hours. ", "Nothing! Plane left on time and arrived early. ", "The TVs/back of the chairs were great because they could shut off completely so there was no screen glare when you want to sleep, the headphone jack worked with good sound quality, and there was a decent movie selection. Hotel management said they never heard of these costs!!!! ", "Said it was a radio problem, but we were delayed, told we were leaving, delayed, de-planed, changed planes and finally got in nearly four hour late. Power supply didnt work at seats. Staff was courteous and the food was fine. Crew handled weather delay well. hoping to fly delta for next trip to Dominican Rep. but now Im unsure", "My seat didnt have a window. Passenger count declined in 2012 after the departure of AirTran, with layoffs at the airport announced in May 2012 including police officers, all police dispatchers and other staff. All passengers are required to have the proper documentation to leave, enter and re-enter the country. Sorry! I brought my own device and just wanted wifi to watch my shows on netflix. ", "No inflight entertainment. You will be able to quickly view your itinerary, purchase carry-on bags, upgrade your seating, check bags, and print your boarding pass. Download our FREE app for Mobile Check-In now! ", "The crew were professional and courteous", "The fight was delayed multiple times, starting at a 5:44 takeoff and finally taking off around 9:15. Checked Bags We'll carry it for you. I will be flying jet blue again!! In 2009, more parking lots were completed to handle increased rental car fleets; parking capacity was estimated at 3,000 vehicles. I never again i would took Delta because I call a day before my departure to see if they would help me changing my flight by morning and they couldnt they told me that i have to pay $300 dollars. Unsubscribe easily. ", "Flight was delayed 4 1/2 hours because no crew was available. During the flight the head attendant was watching a movie on her personal device. ", "My flight back home was cancelled without any notice and so we had to spend an extra night. ", "Lots of hassles at NY airport. This means going the extra mile in all that we do to ensure your well-being. Must fit underneath seat or in overhead bin. ", "Even though its economy- it feels like the seats have gotten even smaller! If you provided an email address at the time of booking, you should have received a confirmation email shortly after booking. Seats, luggage and small snacks. so when I went to book a trip only a month after the credits expired, I wasnt able to. Virginia is the home of two NASCAR tracks. Be the first one to find this review helpful. ", "I'm gluten free & I don't eat pork so I would like a gluten free no pork option! It's discrimination and it's not okay. My over 50 ears cant make it out. The airport is home to three Fixed-Base operators: Rick Aviation, Atlantic Aviation and Orion Air Group, which are now Tempus Jets. Kindness goes a long way. I arrived 40 minutes before take off an they refused to let me on then did absolutely to help me when I spoke to customer service. To start, simply enter your confirmation code, scan your confirmation, or swipe your credit card, ID, or passport. ", "The entire crew we're so accommodating and Robin was hilarious, made the hassle of traveling enjoyable and entertaining. I recently reserved 3 rooms for our family vacation through a travel agent. Suitcase arrived as well. TSA really under staffed. We were given water but not offered anything else. The passenger count was down slightly in 2011, with about 1.059 million passengers.[22]. ", "The crew was very courteous and friendly", "I thought that for the amount of money that this flight costs, there should at least be a free snack; especially if there is a delay", "The flight was crowded, no overhead bin space from passengers putting coats and jackets in the bin instead of under their seats. Not to exceed 62 linear inches (L+W+D) or weigh more than 40 lbs. If you are traveling asanElitelevel member of FRONTIERMiles, we invite you to look for the priority check-in lane. ). This was my first flight on JetBlue and I was impressed with the selection of snacks and drinks. Fares are kept low by sacrificing luxuries, such as in-flight entertainment devices, while meals and drinks can be purchased as extras. Everyone was very pleasant. Enjoy reading our tips and recommendations. ", "The lady at arrivals remembered me and my infant daughter. Thank you No flight for us ", "I am traveling with a friend and our request to seat together was hornored. ", "Cabin crew was very helpful and polite. An agreement was reached with the US War Asset Administration in 1947 to transfer 924 acres (3.7km2) of the former Camp Patrick Henry, a World War II US Army base, to the PAC as the site for the new airport. In February 2023, Avelo Airlines announced it would be ending its service at the airport starting April 16, 2023. They have all washed their hands of me and have closed the tickets and claims. Prices are higher at check-in and at the airport. The turbulence was scary and the noise made me put on headphones to sleep. Whether you want to sit close to your party, have a little extra legroom with stretch seating, get a nice view from a window, or have a faster exit off the plane, youll be glad you selected your seat ahead of time. ", "Quick and easy boarding and departing. Remember, your gate assignment and departure time could change due to operational requirements. And we received nothing for the inconvenience when I had to cancel my work day so I had no compensation and lost clients because of cancelling last minute on them. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. More Info > Transportation| Getting to and ", "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved", "Didn't realize the last seat on the plane doesn't mean back. ", "Flight was cancelled with no explanation why", "Crew was great. Delta, American Airlines and WestJet have waived their change and cancellation fees on flights to Virginia. the smell made me feel sick and the taste was worse. ", "Delayed several times. Flew with Delta on the way up. How do I know I can trust these reviews about Funjet? After not receiving a credit I called Southwest Airlines and was told I should receive a credit from FUNJET. ", "Great service. Or, you know, have seats that fit all your customers. We recommend being at the gate well ahead of your flight. or should we paid the extra of $307 with United. It the same as beating a dead horse and expecting it to get up and run. Staff isnt friendly", "Crew was stellar and everyone else too! Other than that the flight was fine, a little late, but all went well. Thanks! ", "Please reduce your delays - again we took off with more than an hour delay and by definition you are responsible of that disagreement, you are the company I am paying for the service.", "See Below.. Inflight WiFi Entertainment Options", "Flight was delayed hour due to missing crew. This airline also charges for carry-ons. ", "First Allegiant flight, so I did not realize the 40 lb bag limit. We explain then that our 19 months got car sick so we were cleaning him on the curb and they refuse to check us in and tell us we were too late. The next most popular destinations are Richmond (37%) and Charlottesville (9%). Won't do that again. Today I want to dig deeper in the airline and explain Frontier Airlines fare classes and the benefits to each class. ", "Crew was great and handled the delay well. Turns out that having travel insurance really does you no good. Based on KAYAK flight searches, the most popular destination is Norfolk (41% of total searches to Virginia). I would call Funjet and speak to someone. WARNING. Once it landed in Orlando the airplane traveled around the entire airport .. Pilot kept stating he thought it would be resolved in 15-20 minute. ", "2.00 for water! My bag never did show up and I couldn't even connect with anyone at the airline. 1-888-558-6654 Frequently Asked Questions You can call us any day of the week! Would be nice to get something complimentary for all the wasted time. ", "Smooth boarding process. 8 years ago Save I would arrive at least 3 hours prior if you want seats together. Due to testing positive for Covid, we had to cancel our trip last minute. I didnt like my seat, was uncomfortable. I must say the Orlando landing was the best touchdown I've ever experienced..Smooth.. They then told me that I could not use my travel credit for a flight only and that I need to book a car or hotel which I didn't need. According to the Official Airline Guide, four airlines were serving the airport in early 1976 with nonstop or direct, no change of plane flights including Allegheny with McDonnell Douglas DC-9-30 jets from Boston, Hartford, Philadelphia and Providence; National with Boeing 727-100 and Boeing 727-200 jets from New York JFK Airport, Washington DC National Airport and nearby Norfolk; Piedmont with NAMC YS-11 turboprops from Atlanta, Columbus, OH, Florence, SC, New Bern, NC, Norfolk, Parkersburg, WV, Richmond, VA, Roanoke, VA and Washington DC National Airport; and United with Boeing 727-100 and Boeing 737-200 jets from Atlanta, Chicago O'Hare Airport, Moline, IL and Washington DC National Airport. You have eased my fears. Restroom was dirty. ", "Got put on standby despite having purchased my ticket over 1 month in advance", "The flight attendant was completely rude to me when I was getting a pacifier for my baby out of my luggage during boarding and all of the captains announcements were garbled, rapid and unable to understand. If it doesn't, I will forfeit as the aggravation and nasty behaviour at the check in counter especially at LaGuardia is too much to take. ", "delays, crying children and sniffling sneezing passengers. ", "Because our first flight was delayed so much, we missed our connecting flight and our rebooked connecting flight (made while on the phone while waiting for several hours on the tarmac) and didn't make it to our final destination until the morning of 6/23 (first flight was 6/21 and was supposed to arrive morning of 6/22). Delta inflight app worked well for entertainment. I finally received a check for $143 from TripMate for reimbursement for incidentals for the "delayed" bag. We have followed up with our team! Size: 62 linear inches and can be no heavier than 40 pounds. Original: We were set to go to Destin Sept 12-16 but my husband had a heart attack with major complications. We are flying out of STL. [citation needed]. Flying to either of these airports will give you a great view of the Potomac River as well. ", "Passenger in front of me fully reclined his seat. Remember that you can save a lot by purchasing your bags early. Best part - the "credit" expires in 1 year! ", "This A320 aircraft departed LGA with the first class toilet inoperative.