With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. ", "This is a great question. First, I work in a system, and I respect that. Truth is always key, so I will be honest and clear when communicating the news. I am looking forward to getting into the routine of a career again. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. leader vs. follower). "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. Talk to your interviewer about a time when have had to adjust to changes on the job. Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. Answer dates might appear two to three weeks before they were published. Early in my career, I probably worried too much about the fear of failure with my patients. During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. ", "You are searching for someone with 5 years' experience and I have two. Healthcare is not a place for gimmicks because health is precious and irreplaceable. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I indulge in the things that make me happy on my time off. Then I organized and effectively communicated this information with my attending. I have trained myself to adapt my communication style, so a patient gets what they need. Balancing empathy with honesty is key when communicating bad news. I love working with like-minded people who set challenging goals for themselves. Discuss the reasons why will you be great at this job. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. ", "As a certified pharmacy tech, I have to continue learning. You must create your own answers, and be prepared for any interview question in any interview. "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. By consistently rejuvenating in this way, I can give even more energy when I am at work. Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project or task a success. Ensure that the example that you use displays your ability to take on change with a smile on your face, a positive attitude, and produced an excellent result. Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! ", "I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. After interviewing at Kaiser Permanente, 69% of 2,186 respondents said that they felt really excited to work there. Have a question or concern? We all come from different backgrounds, different educations, and different points of view and I truly respect the views of all people to help our team function at its best. I discussed with hospital credentialing and became the first PA proctor in our Heath system. These are all excellent skills to have, and you sound very talented! In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. Just like when I fill, I make sure the bottles are organized and in their place.". Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. You've answered well by sharing that you face stressful situations head-on. If you have a criminal record, you must disclose this. How to Answer: Why Do You Want to Work Here? Once they get to know me, my colleagues know that my mind is continuously thinking of new ideas and only speaking about them when it is determined to be a good time. Know peds RSV scenerio : it's big now on the news . I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. I'd be curious to hear if your department had any needs in this area. What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. I utilized many resources for research, both inside and outside of our organization, and these resources were crucial in our success. To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. ", "Once I was filling a prescription for 90 days 90 tablets. I greatly value diversity. If they want help, Ill help any way I can. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. 57 questions about Interviews at Kaiser Permanente. Kaiser Permanente is 100% focused on the service that they provide to their patients. ", "Outside of my career, my priorities in life are my family and being outdoors. Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . I've cleaned up your answer slightly to more successfully deliver your message. ", "I know this will come off as cliche, but it's truthful. I understand that it's part of the job. ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. I also check what's low and order specialty if it's a fast mover. A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. ", "I am super focused when I am stressed so I can make sure everything is done and correct. List several ways that you receive your industry knowledge and stay on top of trends. Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. ", "Yes, I handle all of these administrative tasks in my current role. Written by Angela Fontaine on April 24th, 2021 Answer Examples Have Been Hidden Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. To help you prepare for a Kaiser Permanente job interview, here are 35 interview questions and answer examples. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. Dates shown above are approximate. ", "Delivering bad news to a patient is very difficult. They want to know that your passions align well with what Kaiser Permanente is offering. If I were to be offered this position, I would look forward to bringing these services to this area as well. I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. Excellent! We had a lot of concerns with patients not showing up for appointments when expected. In seeking out possible solutions, I also seek feedback and support from others when needed and also plan on how to cope in case of a solution does not go as planned.". ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". If posed a question like this during your time with them, your interviewer will be looking to hear that your own patient care philosophy is a great match for Kaiser Permanente. I had to submit my previous procedural logs and take a test. For medical ordering and inventory, I have used a variety of software and programs that were put to use by my organization. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. Using a real-life example of how you improved a relationship with a difficult coworker or patient gives the interviewer a glimpse of how your strategy pays off in real-life situations. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. Last, I adapt to the individual. "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. By initiating an open conversation with this person, we were able to uncover his need. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. Why Do You Think You Are A Good Fit For This Company? I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. This is a great start! When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. One of the toughest parts of communication can be delivering bad news to people with whom you work. Finally, end your response by talking about the positive outcome. Learn more about your rights and protections related to the No Surprises Act (HR133) that protects you against surprise medical bills and gives you the right to receive estimates under the new regulation. Explore. I'm happy to answer any questions you have. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. Patient care requires a strong amount of compassion, and Kaiser Permanente strives to provide compassionate care to their patients. I document all necessary information as soon as possible so that the record is up to date and accurate. I have enrolled myself in an evening/weekend workshop for the next six weeks. Upon first taking the call, the patient was name calling and yelling. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? Kaiser interviewers ask this question because they want to know that you can be polite, diplomatic, and supportive, even when members are difficult to understand. If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". The patient was angry and threatened to leave AMA. When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". Dental benefits. I'm a good listener, and my coworkers and patients like that about me. "A bit about me - I love to travel, read, and conduct research. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. I was tasked with spearheading a task force. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. 3.2 (5 reviews) Term. The status says no longer consider for the position. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual on the Kaiser Permanente team. These can include terms like sympathy, empathy, humanity, kindness, caring, and heart. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. Kaiser Permanente takes great pride in having a very positive and nurturing environment. Reiterate to your interviewer that you are aware of the stressors that come with this role. The Kaiser Permanente hiring process involves two types of interviews that may be conducted. I make sure to practice empathy. If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. ", "I dislike when there's work politics. I am a competitive individual and enjoy keeping fit. These go above and beyond what it means to provide compassionate care. Our interview questions and answers do not represent any organization, school, or company on our site. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. Are there specific Kaiser volunteer opportunities you'd be interested in? ", "I have three philosophies when it comes to my work. In a positive tone, discuss how you made the situation work! So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. My spouse and I are a foster home for abandoned dogs and we love this aspect of our lives. I have a kind and outgoing personality. It seems you would be a wonderful teammate to have around. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. What questions did they ask during your interview at Kaiser Permanente? Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. I work good under stressful situations, and I'm good at resolving patients' problems.". Than they call you for a second interview. "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. We had in services to help us prepare. We also raise chickens and goats and have a couple of horses as well. I greatly value the information shared between fellow professionals in our field. ", "My desire to become a nurse stemmed from my passion for helping people when they are most vulnerable. "I have often been complimented on my relationship-building skills. I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. When I enjoy what I do it doesn't feel like a chore. ", "When you work in a diverse team and with patients, you will encounter difficult personalities. We do not have advertisements on our pages but we do try to make money through paid-memberships. I think it's okay to be moved by someone else's experience, but I don't need to make it mine. I manage this by focusing my energy on productive activities that are good for my work. At the end of the day, many role titles are fluid. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. Find additional company focused interview questions by practicing from one of our industry sets. I will receive an email with the related information any time there is a major headline about the healthcare industry. My weakness is taking on too much and not delegating. It sounds as though you do everything possible to ensure your patients are set up for success. However, it can inhibit my ability to grow. Learn more here. "The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. Looking back, I now make time in my calendar every day to review all emails that have come in and take action on any that are required so that nothing gets missed. Bringing up points of being compensated in relation to experience is important because it shows the interviewer that you understand the basic principles of compensation philosophy. What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. Your interviewer knows that any candidate they select for this role at Kaiser Permanente isn't perfect and comes with an area or two for improvement. You've done well by answering diplomatically. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. Interview questions and answer examples and any other content may be used else where on the site. This illustrates your ability to transform stress into action, successfully turning a negative into a positive, to accomplish your goal. Every person I care for has a story. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. Some patients need a lot of attention; some want less, and some need boundaries. If it is fair to ask, can you talk about the type of environment I would be joining at Kaiser Permanente? As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. You are showing the interviewer that you are highly capable in either situation. To my external vendor customers, I speak openly and honestly about our organizational needs and partner with them to create innovative and effective training sessions for our employees. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. While there was no injury, I was required to report the fall to our safety team and I did so immediately. ", "Working as part of a large team, there is a need to be extremely accurate in my patient care notes. Submit as soon as possible so that you will have more time to gather the required supplemental documents. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". The reason i chose to continue to pursue nursing is because upon being accepted to the program I loved the patient . ", "I have the basic procedural skills for this team position. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. ", "I was working in a clinic where the primary population was low income. Browse questions (57) Ask a question. You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. We now offer a text messaging program to all Kaiser Permanente members (standard message and data rates may apply from your wireless carrier). Furthermore, I consider my coworkers in other departments as part of my customer base because my work can often have an impact on their work. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past. "Early in my career, I was working a night shift with minimal staffing on our unit. While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. I cope with these emotions by telling myself that it's not my story, it's the patient's story. It is best to explain clearly what your strengths are and how those strengths would benefit you as a Radiology PA. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. The lady said she needed the medicine that day, and if she didn't have it that day, she will go to a hospital and send the bill to us. I recently attended a pediatric trauma course that really opened my eyes to new techniques I could use in our emergency room. Do you utilize any computer programs or even apps on your phone to keep your tasks organized? My approach is to be empathetic, soft-spoken, and truthful. It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. I would need to be trained in the new procedures. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. I like to be on time with my schedule to ensure that our patients are assisted properly. Contact us here. At Kaiser Permanente, integrity is held in the highest regard. "I believe I could improve on some technical skills including Excel and Word. ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. Click the card to flip . I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. When have you had to adapt to change in the workplace? Our job requires multi-tasking, so I tackle one patient at a time while giving each patient my full attention. I also receive emails from different pharmacy pages with interesting articles.".