British Airways Plc, Waterside, PO BOX 365, Harmondsworth, West Drayton, Middlesex, UB7 0GB . The Hotline programme itself will still be managed by a dedicated team at BA. Staff travel is pretty good and of course the pension also good compared to other airlines. We want to set the standard for responsible flying while delivering our commitment to improve lives and livelihoods in the communities we serve and impact on. Address details for Pass Issue Offices are as follows :-, British Airways Plc, ID Unit, Hanger 6 Gate 3, South Perimeter Road, Gatwick, RH6 0PQ, Vanguard House, Vanguard Way, London Heathrow Airport, Hounslow, TW6 2JA. Our funding will help recruit, train and support teams across the UK so they can continue to do their vital work. Pros & Cons are excerpts from user reviews. Register | And there are many other ideas, big and small, in the pipeline that will make customer journeys smoother and more memorable. The carrier has announced that it will begin recruiting cabin crew members to start working from Spring 2022 onwards. As Content Manager of Simple Flying, Tom leads the content team overseeing all aspects of Simple Flying's output. Only former staff with active staff travel concessions are able to log on to this website, as the primary purpose of the site is to facilitate online Staff Travel administration and booking. If you no longer have access to concessions, you probably won't have access to Hotlines either, unless a former colleague can book them for you. Learn more about us here, For former employees whose staff travel concessions have ceased - use Hotline by joining the BA Clubs programme at just 30 per year. ARN and TLS were good value. But the MPs said the airline's actions fell "well below the standards we would expect from any employer". Whether customers are in the air or on the ground, we take pride in. Nice hotels. If, having set up your password you subsequently forget it, as long as you have set up your security questions you can reset it yourself online, just follow the dont know your password link . Verify your email to use filters. The only part of concession travel that I enjoyed. So, its important to us that everyone feels valued for playing their part. One of the five Boeing 747s was already withdrawn from use in February 2020, so it isn't included in the figure of 31 747s retired early due to the pandemic. The airline had already signalled it intention to. to see the personal statements and tools available to you. Oh and staff travel really is overrated- my first 2 trips were sitting outside the toilet at the back of a 747 - NOT glamorous! Our people are already stepping up together to make the most of this investment and make us the airline of choice. Some members have reported difficulty when arriving at the payment screen. British Airways' treatment of staff during the coronavirus crisis "is a national disgrace", MPs have claimed. Jul 20, 2014 - Catering Operations in Heathrow, England Recommend CEO Approval Business Outlook Pros Where did you last see a British Airways Boeing 747? Every role at British Airways comes with the scope to learn and grow. British Airways is set to cut up to 12,000 jobs from its 42,000-strong workforce due to a collapse in business because of the coronavirus pandemic. If you are in receipt of a BA pension you should advise all changes in writing to BA Pensions and they will then pass the new details through to BA Staff Travel & BA Former Staff Support. However former staff who served a minimum of 10 years & are no longer eligible for staff travel concessions can subscribe to the BA Clubs Former Staff Hotline programme by registering on the www.hotline-baclubs.co.uk website, see the www.baclubs.co.uk website for more information. Wherever you join us, youll feel proud to play a part in our future as we go further to be the airline of choice. The British Airways Welfare and Benevolent Trust is a charitable trust set up to alleviate hardship and improve the quality of life of current and former employees and their dependants. Scheduling can be tricky. But thats not it. from the very top to lower managmenet who handled Covid and looking after staff very badly and extremely disorganised. low salary compared to what you can make in other companies within the industry but even more when it is compared to others, like tech. If you booked directly with British Airways, use this form to request: a duplicate receipt (e-tickets and other fees) a ticket cost breakdown proof that you travelled proof that you didn't travel proof that your flight was cancelled Please allow 48 hours from the time you made your booking before submitting your request. Heathrow. Were growing our global route network, investing in our fleet and transforming the experience we offer customers. BA is already embroiled in a bitter fight with its unions and a row with the government. Were still collecting data to inform categories such as Age, Disability, Sexual Orientation, and Veteran Status. The login form <masked> defined for form authentication itself requires form authentication. Role Resigned Director Date of birth April 1947 Appointed on 5 November 2004 Resigned on 21 January 2011 . Also the answers dont have to be true, so if you dont know the answers to you can make them up, but its important that you remember the answers given as, if you forget your password in the future you will not be able to reset it, either online or by phone, unless you answer all 7 questions correctly. Lots of training opportunities to further your career and fairly good staff travel although not as good as it used to be, Pay is less than some other airlines and bonuses aren't always great if any. Yes. Thats why our rewards go far beyond a competitive salary. Airlines including EasyJet, Ryanair, and Virgin Atlantic, and suppliers Rolls-Royce and Airbus, have announced thousands of job cuts. Staff travel is easily accessible online & we can use other carriers. BA is far from unique in wanting to make deep cuts. Top deck divided to act as a viewing area and simulator. There have been calls from MPs and unions for BA to be stripped of some of its lucrative take-off and landing slots at Heathrow Airport as punishment for the treatment of its staff. Location: Home: East Mids UK - Work (Base): Accra, Ghana. Recurring online payments are made via a fully encrypted secure payment system. And we all need a little help sometimes. Rest all working under them are either the followers or they are the people who can go to any extent for their professional growth in the organization. In July 2020, British Airways revealed that it would be retiring its 31 remaining Boeing 747s with immediate effect. Thats why we have a dedicated wellbeing team who are our champions of mental and physical health awareness. The learning here is constant, because our business and industry change so fast. G-BYGC is also here, but it is one of the few 747s that will be spared the scrap heap. To join, complete the online application and set up a recurring payment for your subscription. PO Box 365 NB If your former staff ID card is more than 3 years old you will also need to enclose an up to date passport-style photo. Due to the nature of the programme offer, no pro rata refund of any subscription will be made. They report people way too easily for personal differences so it's very easy for bullying to occur. Was this review helpful? For bookings that you made directly with British Airways and include hotel accommodation, car hire, transfers or 'experiences' arranged with us, you must telephone our dedicated Customer Support team who will be happy to help you. Why don't you try to #DoTheStrictly too? We always aim to meet and surpass the industry average with our pay, not only this we strive to offer colleagues as many opportunities possible to progress their careers. Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. Brian Strutton, the union's general secretary, said: "Any company using the cover of Covid to slash jobs and terms and conditions like they have needs to be called out. The vast complex. This unwavering commitment to reducing our environmental impact is something we all share. However, you can still join other parts of the BA Clubs network. I got 30% off Club to Orlando once which was my best success. Once the formailties are complete the application will be reviewed, on its individual merits, by a group of six Trustees. Learn about British Airways Employee Discount, including a description from the employer, and comments and ratings provided anonymously by current and former British Airways employees. As we look ahead to next summer, we are excited to start welcoming brilliant new people and former colleagues back to the British Airways family.. This wanton destruction of a loyal workforce cannot appear to go without sanction by government, parliamentarians or paying passengers, who may choose differently in future. Doing things the British Airways way takes a certain state of mind. British Airways is offering new cabin crew a 1,000 "golden hello" as the airline battles to recruit workers. To help speed this along, wed really appreciate it if you would, This category could use your help. 2023 BBC. You can look forward to a Total Reward Package featuring an attractive pension and discounted shopping. . But thats just the beginning. Perhaps you could help us achieve another gong next year? Balpa said the committee was "absolutely right" about BA. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Several other airlines have also announced global hirings, allowing thousands of eager trainees and interested people to join the battered industry. Normally Trustees meet to review applications every second month, however in an emergency there is an interim review process which can be used to arrange more urgent consideration. Our people are proud to work for us. Airlines begin legal fight over quarantine plans, BA warns of job cuts in 'survival' letter to staff, launched legal action against the "flawed" quarantine policy, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, The children left behind in Cuba's exodus, Canadian grandma helps police snag phone scammer. The BBC is not responsible for the content of external sites. You can download a form from this website, fromthe home page selectHelp> Forms where you will find the form together withinstructions for completion. However former staff who are no longer eligible for staff travel concessions can subscribe to the BA Clubs Former Staff Hotline programme by registering on the www.hotline-baclubs.co.uk website. The Covid-19 crisis has scythed through the airline industry, leaving previously strong companies teetering. The airline went into the pandemic with 31 Boeing 747-400 aircraft remaining in its fleet, but what happened to each plane? If IT Support are unable to give you a password because your staff number is not in the system you should email the Staff Travel team at former.staff@ba.com quoting your staff number and service details, & they will check your eligibility. mybapension.com is for staff who joined British Airways before 1 April 2003 and are members of British Airways' Airways Pension Scheme (APS) and New Airways Pension Scheme (NAPS). Waterside Good destinations. You can apply for a new card or renew / replace an existing card that has expired, is lost or has been stolen, or where the photo on the card is no longer a true likeness. Setting up the security questions means that if you forget your BSAFE password you will be able to renew it yourself online by following the dont know your password link on the BSAFE login screen, wheras if you havent set up the security questions you would need to call ITSC to reset the password. Spectacularly poor leadership - never been more uninspired. Find out more about how we use your personal data in our privacy policy and cookie policy. But it urged UK-based employers not to "proceed hastily" by making large numbers of people redundant while the government's furlough scheme was in place. Membership renewal is automatic and you will be sent an email reminder ahead of payment being taken. Some crew can be quite bitter. If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. How can you get involved? If you subsequently forget your password you can reset it online without the need to call ITS provided you have set up your security questions see Q16 below. BA has spent the past decade trying to streamline its business, in order to compete with low-cost upstarts like Ryanair and EasyJet. It's a remarkable situation for BA. Thank you for the detailed information. The British Red Cross responds to an emergency every four hours in the UK, helping thousands of people every year by setting up rest centres, providing lifes essentials and offering first aid or emotional support. If you are not returning an old pass you can alternatively raise an online request via Ask A Question on my.baplc.com in which case you will need to attach adigital photo which must be jpeg format. The offer is open to new candidates as well, with BA scheduling training starting from early January to ensure hires are flying by March 2022. When you set up the security information you have to choose 7 from a list of 20 questions the questions have been selected to be easy to remember as they are historical therefore the answers will not change, e.g. BA pilots Ruth Smith and Clifford Agius were among staff who showed the cadets around the facilities. Glossary You can amend your reservation in the same way as a normal booking by using the BA online reservation system or call BA Customer Service 0344 493 0787. The airline will take on pilots, cabin crew, ground staff and back-office roles as part of the recruitment drive as it . Most BA aircraft have been grounded since the lockdown. Unlike at Dunsfold, the two jets in Newquay are no more, having both been scrapped. All flight and holiday reservation queries are dealt with by BA. We can't guarantee to publish every one but well try to include it in a future publication, where space allows. Help may be in the form of money, goods or services. Obvious that company didn't care about staff. 11 aircraft were flown here, with some making a very short hop from Cardiff. Our Cabin Crew and airport colleagues were praised for their friendliness, efficiency and consistently excellent service. There is a 24 hour delay until the updated details show in your staff travel booking list. I was just wondering is there still a chance of being upgraded on Were privileged to serve customers from countless nationalities, backgrounds and cultures. If you have staff travel concessions but are not in receipt of a BA pension you can update your details through Employee Self Service on my.baplc.com from the home page select Concessionsonline on the list of shortcuts then select update Personal Details any information in a white box can be updated and once you have made your changes click on Submit. All successful membership payments will generate an online receipt that you should print and keep for your own records. If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. 14. Welcome to our official Facebook page. They help us identify new initiatives that can improve recycling and waste reduction. The first is Dunsfold, known for hosting the UK TV show Top Gear. 18 years of work culminated in his appointment to the airline's executive management committee in 2016 as director of network, fleet, and alliances. Photo: Mark Boyt/Ian Shaw via British Airways, 5 British Airways 747s were among tens of quad jets that were sent to Teruel due to the pandemic. Praise indeed since CAPA is one of the most trusted sources of market intelligence for our industry. NB. The surveys conducted by Nunwood for services provided by CallBA employees to the passengers of British Airways are pathetic in numbers. While opportunities may be limited now, they will only improve in the future. - Newcastle upon Tyne, United Kingdom Area, to work with I spent 28 years there and enjoyed it except for the last 18 months. Once youve done that, youll be able to set up your vacancy alerts subscription. Published Oct 14, 2021. You can call your manager 2million times a day and they will only respond when they want you. You cant really relax or enjoy your work as your crew might not be nice or they're workaholics who want everything done in 2seconds. Negus Livery Last London Heathrow departure (BA 400). Join the British Airways team See Our Latest Jobs 3.0 Former Employee, more than 5 years Good brand to work for but little else behind the logo - good company to get on your CV but move. Recently she has advised pensioners with questions regarding Staff Travel to contact: retirement.1.support@ba.com hopefully you'll find . It is your responsibility to ensure your payment details are up to date as BA Clubs cannot be held responsible for failed payments. Photo: Steve Parsons/PA Images via Getty Images. Australasia GA British Airways is the UK's largest international scheduled airline, flying to nearly 600 destinations around the world. If you need to contact someone, please see the Contact section of FAQ and check carefully to see who you should contact. No need, the date of joining that is shown for former staff in the staff travel system is not the actual joining date but a calculated date that represents the length of service. Now, during a crisis, those feelings are bubbling up. The committee's report said: "The behaviour of British Airways and its parent company towards its employees is a national disgrace. Were continually innovating and evolving our training. British Airways is back on the hiring road. Membership is only available to those people with a qualifying period of employment and is not transferable. If you can still get in to the intranet with your own access, the link to booking Hotlines is there, it takes you to a version of BA.com that quotes the fares that you can compare with regular fares in another window. If you have your eye on leadership, our high-performance culture will help you fulfil your full potential. Photo: Niel Porter/Cotswold Airport via British Airways, The BOAC liveried jet is being preserved in South Wales. In a crisis, theres nothing more powerful than an act of kindness. British Airways has been in the news in recent days. You will need to enclose an up to date passport style photo, and if you are renewing or replacing anold former / retired ID card you must return the original card with the application. British Airways Phone Number Call British Airways customer service faster with GetHuman 800-247-9297 Customer service 877-216-4057 Book a Flight Now Current Wait: 53 mins (45m avg) Free: Skip Waiting on Hold Hours: 24 hours, 7 days; best time to call: 8:30am Were proud to employ a team who reflect that diversity in all its forms. Programs: BA Gold, LH Sen, MUCCI, Junior Jet Club. Glassdoor has 2,755 British Airways reviews submitted anonymously by British Airways employees. This is a public forum and we don't recommend that. How to Earn Airline Miles While Sheltering in Place, We Called and Asked: These European & Middle East Airlines Are Retaining Status, By logging into your account, you agree to our, Programs: Former BA/AA/CP/LY employee, BA Executive Club Blue, IHG Platinum, Marriott Silver. An eerie video of an abandoned former British Airways (BA) training facility is being shared by an urban explorer who found plane sections and flight simulators rotting inside. Currently British Airways does not issue a photo id card to widows and widowers of former staff. You can also send this notice by email to membership@ba.com. Hotline for Formers (HFF) is a programme for former BA employees only, and Hotline for Members (HFM) is offered to some categories of BA Clubs membership. Each Hotline Booker can make up to 20 Hotline bookings each Hotline Year, for up to 9 passengers per booking. Both offer access to Hotline fares on scheduled BA flights, a discounted shopping portal, travel related deals and many other offers. And yes, there are some rather good travel benefits. . The annual charge is levied to cover the running costs of the programme, which supports the BA Clubs organisation. The administration of Hotline and Perks at Work is handled by BA Clubs. You don't get a lot of time off in comparison with other airlines. We want our colleagues to feel and perform at their best, even on a cold February evening when most people are tucked up at home in front of the telly. Management don't care. We'll continue to invest in their skills and potential, but also in our fleet and customer experience - to the tune of 6.5 billion over the next five years. Stay informed: Sign up for our daily and weekly aviation news digests. Some crew can be quite bitter. You will need to download, print & complete the ID Card Application form. Pranjal is enthusiastic about new aircraft types and has his stories regularly picked up by renowned publications including Forbes. You are just a number to management, nothing individual. Visit the BBC website http://ba.uk/jolj2u#BritishAirways Well continue to invest in their skills and potential, but also in our fleet and customer experience to the tune of 6.5 billion over the next five years. Staff travel: Most flights are full and no-one likes to share a Jumpseat on a full flight, you're just in the way of operational crew. The carrier has announced that it will begin recruiting cabin crew members to start working from Spring 2022 onwards. Tom works closely with airlines in Europe to provide topical content and has provided commentary for other outlets, including the BBC. Typically you're looking at I and G class being available to get the best deals for Hotlines. We're really disappointed to hear that you feel the remuneration for your role isnt in line with your expectations. If the original card is lost you will need to enclose a letter to that effect. British Airways in conversation with England's women's rugby players England's women's rugby players and our colleagues at British Airways share their experiences of . British Airways is set to add around 4,000 staff to its workforce by next summer, reversing an earlier decision to cut employee numbers as COVID-19 ripped into its finances. To protect itself from missing out on the travel surge, it has resuming crew hirings. Good brand to work for but little else behind the logo - good company to get on your CV but move Great company to work for but not anymore. Take 30 seconds to, Can travel the world with staff travel and. Its an exciting time to be at British Airways. Email (Outlook Web App OWA) > Your ESS Applications > Old SharePoint Intranet Get started with your Free Employer Profile, Salary in line with industry but way below other industries. Afrikaans; ; Asturianu; ; ; ; Bosanski; Catal; etina; Cymraeg; Dansk; Deutsch; Eesti . Some of these have taken on second lives as keyrings. The company says it will pay new employees 500 after three months and the rest. Programs: BAEC: Silver - Marriott: Titanium. Welcome to our official Facebook page. otherwise call ITS on 0208 562 4000 and they will reset the password for you provided you can answer their security questions correctly. Most of the Boeing 747s still in the British Airways fleet at the start of the pandemic remained in the United Kingdom. Coming soon! Customers love us when were true to who we are. While the A380s have since left storage, the Boeing 747s haven't been so lucky. "I have described consultation talks between Balpa and BA as hanging by a thread due to BA's decision to issue a 'fire and rehire' threat. name of first school, mothers birth place, etc. In 2020, British Airways revealed that it would be retiring its Boeing 747 fleet with immediate effect, several years ahead of its pre-pandemic plan. Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. British Airways has proposed to make up to 12,000 staff not only redundant, but also allegedly plans to sack all 42,000 employees and rehire those not made redundant on worse terms. The parent company IAG is now the place to be as BA are just a subsidiary company with every weakening influence over its future. Weve tried to cover a range of questions that you may have, but we know that there may be some areas where you may still have queries. We always aim to meet and surpass the industry average with our pay, not only this we strive to offer colleagues as many opportunities possible to progress their careers. Photo: Getty Images, Nine Boeing 747s went to Cotswold Airport. You can create an account here. Disclaimer 384. BA plans a major restructuring, which could mean up to 12,000 redundancies and changes to the terms and conditions of remaining staff. That has sometimes caused conflict with its employees - and seemingly created a legacy of mistrust and resentment, in particular among cabin crew. British Airways Captain Ruth Smith and CCF Flight Sergeant Conor in one of the simulators . British Airways is planning to rehire thousands of staff following the lay-offs caused by the pandemic, according to the union Unite. BA also highlighted how its crew would have the chance to fly long-haul and short-haul routes and travel the world, a subtle difference compared to low-cost European carriers that are also hiring. Jobs; Companies; Salaries; Interviews; Search. If you would like to customise your choices, click 'Manage privacy settings'. The. On Friday, BA, EasyJet and Ryanair launched legal action against the "flawed" quarantine policy. The Hotline Booker need not travel. When you acces the website for the first time you will be prompted to choose another password and enter it twice, then set up some security information. Maybe as a Flying Start fundraiser. The British Airways 2018 - all rights reserved. Customer Contact Agent, Executive Club (Former Employee) - Jacksonville, FL - 21 September 2022 BA has excellent benefits for reservation agents. Unite and the GMB are not engaging in talks with BA. BA said it was doing all it could to keep "the maximum number of jobs". UK: +44 (0) 207 949 3081 USA: 1-800 782 3387 India: +91 124 4120708 Rest of World: +44 (0) 207 949 3081 Crest Insurance Consultants provide a full range of discounted insurance services for BA Retired Staff including travel insurance https://crest-insurance.com/bac Contact us on 0208 513 2010 / 2525 E mail: norma.rhys@ba.com RSA Secretary You only have to set your questions once, but you can elect to change them at any time if you want to make them easier to remember. If you would like us to publish an obituary or eulogy for a former colleague, please send it to us. This means that we can finally get back to doing what we do best flying our customers around the world.